Lyfen

Title: Wang Yibo, your endorsements are all what 🌹🌹's world's marketing looking for, right? Great black PR series of Lyfen

(T/N: "hua" in Yuehua and "hua" as in flowers are synonyms, so the flower icon is usually used to talk about them)

In the future, whatever he endorses, I won't touch that brand. You're welcome to add more, I will update it slowly and find information.

【已解决】聚投诉网友投诉来伊份商城、来伊份：来伊份买到发霉食品 - 21CN手机... 21cn.com (T/N: Moldy lotus seed, but I won't be translating this since it's from 2019)

September 10th: 保质期内的蛋糕发霉 来伊份：百万分之一的概率 qq.com (Moldy cakes)

Mr. Xu ordered a box of snacks on the official app of Lyfen on August 23, including two boxes of tiger skin cakes, each in a small package.

After receiving the snacks, Mr. Xu opened a box of tiger skin cake to eat, but found that there were a lot of mold on the cake. He then saw two other moldy pieces in that package.

Was it because him buying expired food? After checking the production date, Mr. Xu found that the cake had not expired. The production date of the cake was August 9th, and the shelf life was 120 days. However, the cakes were already moldy when he ate them on September 10th.

Mr. Xu immediately contacted the customer service to report this quality problem. Although the customer service soon expressed their willingness to pay 1 000 yuan, they also made two requirements: first, he must send the moldy food back to the manufacturer and sign a settlement letter; after receiving the compensation money, Mr. Xu was asked to give up all the rights to pursue this matter.

Mr. Xu told the Knews reporter that as a consumer, in addition to a compensation, he also hopes to get the business's attention to quality issues. Mr. Xu said that during his communication with the customer service, Lyfen did not apologize sincerely, nor did they explain the specific cause of the mold.

After receiving the news, the reporter from Knews came to the headquarters of Lyfen. The other party explained that after receiving the complaint, in order to confirm the condition of the moldy cake, they hoped that the consumer would send the product back first, but was rejected by Mr. Xu, that's why they did the letter of settlement solution.

The director of the Lyfen National Sales and Service Center said that Mr. Xu’s chance of encountering this situation is one in a million.

After looking at this news from Knews reporter, Songjiang District's Market Supervision Department has stepped in this matter. They said that although there is no clear provision, in order to avoid disputes caused by unreasonable terms, it is not recommended for consumers and businesses to adopt such an agreement.

At present, the two sides have reached a settlement.

When the two parties handed over the goods, they found that the surface of the package was slightly damaged, which may be the cause of the mold.

At present, this problem has entered the merchant's quality control center, and the Market Supervision Department will further investigate the cause of the mold with the merchant.

July 23rd: 来伊份买的素肠严重霉变！上海小姑娘以为是"海苔"，一口咬了下... qq.com (Moldy snacks)

On July 23, Ms. Jiang and her daughter bought snacks such like walnut cakes and vegetarian sausages worth 36.5 yuan in the Laiyifen store on the two basement levels of Youfang Shopping Plaza in Yangpu District.

The next day, Ms. Jiang’s daughter took a package of vegetarian sausage to eat.

Under normal circumstances, the vegetarian sausage should be fleshy pink. But this one was wrapped in a layer of green material...

Ms. Jiang's daughter thought that this might be seaweed, so she took a bite without thinking about it.

Then she spit it out...

Because this is not seaweed at all,

It's mold! ! !

The real thing is here ↓

(Friendly reminder: may cause discomfort) (T/N: They look disgusting so I won't post the photo here, you can go to the original link)

Looking at the photo,

Just think about the feeling of eating in your mouth...

Ms. Jiang's daughter said: "At first I thought it was seaweed, so I bit it down. I felt that something was wrong, so I pulled it out and looked at it. It was very disgusting. I almost vomited it out, and now I don't dare to think about it."

In order to show them to Fang Ji, Ms. Jiang specially kept them for two days. In the past two days, mold has grown wildly. The real thing that Fang Ji saw during the interview has become like this ↓ (T/N: Once again, I'm not posting the photos lol)

Fang Ji looked at the packaging that Ms. Jiang kept, the production date is December 19, 2019 and the shelf life is 12 months.

In other words, this sausage shouldn't have expired already.

Then our reporter randomly opened few other packages at the scene. For the vegetarian sausage that Ms. Jiang bought, the vacuum packaging is intact and the food inside was not moldy.

Now that the packaging is intact, would it be a problem about the vegetarian sausages' quality?

Fang Ji noticed that this product was produced by Jinggangshan Jindefu Food Co., Ltd. and sold by Yifen.

After discovering the problem, Ms. Jiang went to the store to negotiate. Lai Yifen didn't answer why the vacuum-packed vegetarian sausage was moldy but they only asked her to return the moldy vegetarian sausage for 300 yuan in compensation, but Ms. Jiang did not accept it on the spot.

Ms. Jiang: "I said I don’t know if you have any children, how would you feel if your children eat this kind of moldy food."

In addition, Ms. Jiang also offered a kind reminder to Laiyifen’s packaging. She thinks that regardless of product quality issues, if she chooses transparent packaging, she may be able to see the mold at a glance, at least to prevent mold from getting in the mouth.

Later, our reporter came to the store in Yifen to learn about the situation. At that time, the staff member who was on duty at the store said, "This product is not for sale now." When asked why it was taken off the shelves, the employee said, "I'm not responsible for this product, so I don't know." After the employee contacted the store manager, they asked our reporter to directly call the customer service number.

Before the publication of this news, the person in charge of Public Relations at Yifen called Fangji and said that they would take samples of the same batch of products bought by Ms. Jiang to open the bag for testing. If there is no problem with large quantities, it may be a packaging leak problem.

August 23rd: 这是肿么了？来伊份又上了头条！ qq.com

On August 23, a Shanghai citizen saw a mouse from the window of Laiyifen’s Shanghai Caoyang Road store. At that time, the mouse was "walking" through various snack shelves. However, the shop was not open at that time and there were no employees in the shop. On the same day, Market Supervision and Law Enforcement officers of Putuo District, Shanghai, ordered the store to immediately suspend business for examination and completely eliminate the rat infestation.

From what I know, after the incident, Yifen Company ordered to remove all products in the store and set up an internal investigation team.

Conduct investigation, rectify and disinfect the shelves at the same time.

However, on 8.27, they are already opened...

I'm looking back at how Yifen used to be on black list.

I just wants to say that, as a business, you should stick to the bottom line, provide safe and healthy food. That is the best policy.

 

Moldy chestnuts, I can't find the articles now

April 23rd: Moldy bread

Comments:

1. 淡🌼: This is not the scary thing. It's scary how everytime this kind of things happen, their a** was wiped clean, no news on the internet at all. And fans are shouting everywhere about their "positive energy" idol.

2. 你妈拜祭组: Paraquat

3. 我只喜欢你: MINISO’s melamine-tainted tableware, their perfume, their nail polish, do these count?

4. 渡劫好难: Maybe because the brand is problematic, that's why they chose him as a spokesperson. Bobo comes with PR.

5. catcat520 : It's really scary..... Now that I know what he endorses, I can somehow protect myself. If I buy things in the future, I will have to see if the spokesperson is him😰

6. 豆友105680340 :  The problematic brands always like Huahua’s PR. If they have a team of marketing accounts on the entire network, they won't get scared even if there are some problems. Even if the official media with conscience expose them, there will be fans who will act as a free water army and find a suitable opportunity to attack the official media in the future. They won't dare to expose again, seal their mouth shut!!! I have witnessed their PR routine several times!!! This Huahua company is really scary!!!